Launching NFL+ A redesign that tripled revenue

role

Lead Product Designer

Platforms

Mobile, Web, CTV

Timeline

9 months

Key outcome

↑ 651% WAU

Launching NFL+ A redesign that tripled revenue

role

Lead Product Designer

Platforms

Mobile, Web, CTV

Timeline

9 months

Key outcome

↑ 651% WAU

Launching NFL+ A redesign that tripled revenue

role

Lead Product Designer

Platforms

Mobile, Web, CTV

Timeline

9 months

Key outcome

↑ 651% WAU

Role & Scope

Lead Product Designer

Influenced early strategy and owned scaling the experience and design system across platforms. Partnered with our design director and a junior designer to prototype, test, and deliver launch experience.

Contributions

UX Design
Visual Design
Design System contributions

Problem

Confusing live game rights

New live game rights came with complex restrictions across devices and markets. The existing product made that the fan's problem, sending them to individual game detail pages with a lot going on.

“I have no idea why sometimes I can stream on my TV, but others I can only watch on my phone.”

User Testing Participant

Solution

The Playlist

A live-game playlist that makes entitlement obvious. The playlist is always on, accommodates year-round content, and let’s you seamlessly view all the action each week.

Glanceable cards for every stage of game day

Ensured engagement lasted all week, boosting WAU by 651%.

Pre Game

Live Game

Post Game

Bottom sheet clarified complex entitlement options

Overflow preserves scannability of playlist, critical for engagement preserving watch minutes.

System for additional content types

Live network and on-demand shows maintain engagement throughout the year.

Maximizing reach when rights expand

Scaled the experience across mobile, tablet, and web to maximize reach during preseason, when streaming rights expand.

Scaled the experience across mobile, tablet, and web to maximize reach during preseason, when streaming rights expand.

Reusable components for scale

New components added to Facemask, the NFL’s design system, to unify the experience across platforms.

Impact

Tripled revenue. Record fan engagement.

Tripled revenue.
Record fan engagement.

Revenue

0x

0x

revenue in first year (target: 2x)

Revenue

0x

0x

revenue in first year (target: 2x)

Engagement

0%

0%

weekly active users (target: 400%)

Engagement

0%

0%

weekly active users (target: 400%)

Retention

0%

0%

reduced churn (target: 25%)

Retention

0%

0%

reduced churn (target: 25%)

fan feedback

“I love this. I just want to watch the games. Keep it simple.”

User Testing Participant

fan feedback

“I love this. I just want to watch the games. Keep it simple.”

User Testing Participant